PostNL
Netherlands
Custom logistics platform for real-time delivery orchestration and superior CX.
25% Higher
CX Scores
Better data quality, visibility, and first-time-right delivery led to higher satisfaction and trust.
35% Faster
Processing
The platform connects partners, operators, and systems in real time, catalyzing data availability.
€400K+
Annual Savings
PostNL saved more than €400K annually while protecting the CX during peak delivery periods.
Challenge
Connect the ecosystem through real-time data
✦ Data spread across multiple systems
✦ Limited real-time visibility workflows
✦ Slow exchange impacting reliability
✦ Growing demand logistic intelligence
Solution
From fragmented logistics into one ecosystem
✦ PLI as a centralized logistics hub
✦ Scalable, event-led processing
✦ CX-driven integration of all users
✦ Last-mile monitoring across network
Impact
Built for real-time, superior customer experience
✦ One connected logistics ecosystem
✦ 35% faster information sharing
✦ 25% higher CX scores
✦ €400K+ annual infra savings
